It’s a common practice for clients to write reviews on your website, as feedback for all the good work that you have done. However, they sometimes come from not-so-happy clients too. You can try your best efforts in delivering what the client has asked for but sometimes things can go wrong and the client can end up leaving on a bad note, literally! So, what do you do? Until now you couldn’t do much about it but learn from your mistakes and make sure you put in more efforts in the next project. However, there might be things you want to say, right?
Well, now you can! With HubSpot’s new “reply” feature, you can leave a reply to all those unhappy reviews in a timely and strategic way.
What does the feature deliver you?
Some Tips for Replying to Client Reviews:
If you want to understand more in detail about how to handle a negative review or how to respond to a positive one, click here.
How do you handle your client reviews? Let us know in the comments below.